CUSTOMER CARE
Feel free to reach out and say hi.
We are here to answer your questions.
Have any questions or concerns?
We’re always ready to help!
Send us an email through the mailbox with the details of your inquiry.
RETURNS
RETURN POLICY
Although we're sure that you will be delighted with your purchase, we appreciate that sometimes accidents happen. We aim to make this process as easy as possible for you!
Faulty Or Damaged Goods
We pride ourselves on the quality of our products, so if you receive a print from us which is faulty or damaged we will replace it free of charge and without delay.
If an item arrives and the packaging or the item itself is clearly and significantly damaged, please take a photo showing the damage, refuse to accept the delivery and contact us immediately.
If you notice that an item is damaged after it has been delivered to you, please contact us within 3 days of receipt of your print through the contact box and our team will be happy to assist. If we require you to return the product to us, we will pay the cost of the return.
All prints should exactly match the products portrayed on our website. If you are not satisfied with your print due to any misrepresentation of appearance, please contact us through our contact box so we can investigate further and arrange a reprint (or exchange) for you as a matter of priority. Free of charge of course!
Cancellations And Changes
You may cancel or make changes to an order, up and until the time your order has been dispatched. In this case, we will reimburse you in the form of store credit or a full refund. After an order has been dispatched, cancellations or changes will not be possible. As we endeavour to send orders as quickly as possible, requests for cancellations or changes need to be made as soon as you can.
Change Of Mind
We print to order for all purchases, so unfortunately we are unable to offer a refund or exchange for change of mind or incorrect size choice.
We recommend taking your time to select the perfect print for your space - or feel free to ask us for advice if you would like a second opinion! Similarly, please ensure you measure up carefully. A great trick is to cut a sheet of paper to the exact size of print that you're considering and blue-tack it to the wall. This will give you a really good sense of how the print will look in your space.
FAQ
Do you provide International delivery?
We provide international delivery. The charge will be the customers and the variation of the price will depend of the distance the package will have to travel as well as the weight.
How do I return an item?
Let us know your customer's invoice number in the contact box with the reasons of your return and we will give you all needed infos to return your package.
What is your returns policy?
Check the Return policy rules.
How do I track my order?
As you buy an item you will receive an email from the sales department who will make sure to drop the link with the currier tracking number so you can peacefully track your order.
How can I contact your couriers?
We will let you know with what service we are working on your order when you'll receive the confirmation email.
What are your delivery options?
Depending on the amount ordered the couriers might change.